Shipping & Returns

 
Orders are shipped via the following options: 
 
  • UPS Ground : 4-7 business days ground shipping. Orders shipped via this method are not insured, meaning they are not replaceable or refundable if lost or stolen in transit or after delivery.
  • USPS First Class Package : 3-10 business days ground shipping. Orders shipped via this method are not insured, meaning they are not replaceable or refundable if lost or stolen in transit or after delivery.
  • USPS Priority Mail : 2-3 business days shipping and insured up to $100. USPS Priority Mail is not expedited shipping and may take 1-3 days for your order to arrive once it has shipped from our store and received by the USPS.
  • USPS Priority Mail Express : Expedited shipping of 1-2 days and insured up to $100.

 

SHIPPING INFORMATION: 
 
  • Please allow 1-3 days in processing time before your order is shipped. You will receive an email notification when your order has shipped. 
  • If you would like expedited shipping, or would need your package by a certain date, please email Travis at travis@chartreusepear.com or call the store at (318) 255-7327. We will be happy to do whatever we can within reason. 
  • Unfortunately, we are NOT be responsible for lost or stolen packages if Standard Shipping rate was applied to your order. If Priority Mail or Priority Mail Express is chosen at checkout and your items are still in stock, we can replace or refund the items of your order and file a claim with USPS.
  • If your order is marked "Return To Sender" via USPS, you will be responsible for the shipping costs to have your items sent a second time. Please check the address that's been entered and make sure you have everything correct before completing the check out.
IMPORTANT: 
 
  • Once a package leaves our store, it is out of our hands and we have no control or influence over the delivery time. We cannot see expected delivery dates when shipping labels are created, as those dates are determined by the carrier once it has been received and scanned by them. All the information, about shipments, that we have access too, is the tracking information.
  • Tracking updates are emailed automatically from our system, via the carrier updates. 
  • During peak times like holidays, carriers will experience delays of 2-3 days in addition to their max delivery times.

 

CURBSIDE PICKUP: 
 
If you are local and would like to pick your item up curbside, pick that option during checkout. We will contact you to set up a time for curbside pickup. 
 
 
*RETURNS/EXCHANGES: 
 
Due to the current circumstances, we are not able to process returns at this time.  If you receive a damaged item, please give us a call at (318) 255-7327 and we will take care of getting a new one sent your way.
 
Contact us if you have any other questions about shipping or exchanges. Please email Travis at travis@chartreusepear.com or call (318) 255-7327. We're available daily between 10am and 5pm, Central Standard Time. You can also reach out to us about expedited shipping options or questions about international shipping.

 

 

*Updated on 3/30/20